Download the Customer Perspectives Study

The Phelon Group’s Customer Perspectives Study is a comprehensive collection of survey data gathered from buyers of IT services. Specifically, the Study focused upon the customer’s perspective of a reference program: what compels customers to join, why they say no, and what they expect to give and receive in return. The Phelon Group provides insight on presented results, as well as actionable recommendations that allow reference management to simultaneously meet internal and external demands.

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