Driving customer leverage for organic growth
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Consulting Services Overview

“We never claim to have all the answers. Our approach to consulting is based on a passion for customers, a commitment to research and objective information, and a fierce standard of quality that enables our clients to get a seat at the strategy table.” - Promise Phelon, TPG partner

The Customer Leverage Method is the proprietary methodology and proven approach of The Phelon Group. It is based on our client experience, industry best practices and objective research findings which supports actionable and sustainable strategies for customer reference programs. Every client engagement is uniquely defined and executed from four specific service areas with the goal of helping our clients enjoy the benefits of leveraging their most strategic asset—customers.

Click on the areas at left for specific details on each area of expertise.



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