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Customer Leverage Accelerator

Quickly Develop Your Company’s Customized Roadmap to Building New or Innovating Existing Reference Programs

The Customer Leverage Accelerator is a hands-on, focused program that gives managers the information and tools they need to make an immediate impact on their customer programs. The Customer Leverage Accelerator is for companies that are building new programs, innovating existing programs or implementing customer leverage strategies.

The program was developed and validated using our proprietary methodologies and best practice insights obtained during ongoing engagements with leading enterprise IT vendors. The Customer Leverage Accelerator begins with a questionnaire for reference program management and is followed by a customized two-day, on-site program that concludes with a formal presentation of findings and recommendations.

Day 1

  • On-site collaboration to collect detailed insights about your current program, capabilities and vision
  • Detailed analysis of your reference program and overall Customer Leverage readiness
  • Framework for developing a Customer Leverage strategy

Day 2

  • Re-articulation of your program’s vision, charter and values
  • Assessment of key challenges and program assets
  • Strategic recommendations and guidance
  • Detailed 18-36 month roadmap to objective achievement

Call The Phelon Group at 877-717-9210 x507 for more information, or to schedule your Customer Leverage Accelerator.



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